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Waters

How to tell if the Chemspider API site is down - WKB228543

Article number: 228543

SYMPTOMS

  • UNIFI reports that Chemspider is not available on the Chemspider tab of Elucidation toolset
  • Chemspider projects are not populated

ENVIRONMENT

  • UNIFI 1.9.4 Workstation or Server

CAUSE

Chemspider API is down for maintenance.

FIX or WORKAROUND

  1. Open Browser and search for https://www.chemspider.com/MassSpecAPI.asmx.

    If the site is down, you will see the following:

  2. When the site is back up, a functional page like this appears:

    clipboard_e58022fec2a452934cd443230b176aeaf.png
  3. Note that when the website is back the customer must restart the WatersServiceHost service or reboot the workstation/server to regain the connection to Chemspider.

ADDITIONAL INFORMATION

 

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