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Waters

Capture Agent Error: Access to the path is denied in UNIFI - WKB16476

Article number: 16476

SYMPTOMS

  • Capture Agent Error: Access to the path is denied
    • "C:\ProgramData\Waters\Capture\TE_TEMP\ ( could be any string of characters ) '
  • User was importing Masslynx data into UNIFI.
    • After several minutes this error would be displayed

ENVIRONMENT

  • UNIFI 1.8.2

CAUSE

  • Hostname issue with customer computer
    • Customer's Network / Domain settings are incorrect and blocking MassLynx data from being imported.
    • Computer name set for UNIFI purposes conflicts with MassLynx importing. 

FIX or WORKAROUND

  1. Remove the PC from the domain and clear the DNS info then re-join the PC into the domain.
    • If not successful, continue with the next step:
  2. Change the hostname and reboot the PC
    • This may require uninstall UNIFI and change computer name. Reinstall UNIFI and try again

ADDITIONAL INFORMATION

 

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