Unable to make setting change or backup in WDM with ORA-27369- WKB11930
Article number: 11930
SYMPTOMS
- In the "software and support" section of UNIFI WDM the "configuration" link in the left column leads to a page that states: Error during rendering of region "Host Configuration". ORA-27369: job of type EXECUTABLE failed with exit code: 7 !@#--!@#7#@!--#@!
- Backup scheduled tasks of WDM runs failed without error logs
ENVIRONMENT
- UNIFI 1.8.2
- Empower 3 FR4 Enterprise
- Waters Database Manager
CAUSE
OS user "oraclejobs" expired with default Default Domain Password Policy:Maximum password age :42 days
FIX or WORKAROUND
Enable "Password never expires" for user oraclejobs properties in Active Directory Users and Computers.
ADDITIONAL INFORMATION
You may experience a case where the "Password never expires" option is disabled and the "User must change password at next logon" is enabled. In this case, select the "User must change password at next logon" option.
One error message is also found in "X:\Empower\Oracle\diag\rdbms\wat18\wat18\alert\log.xml" when trying to change setting or backup in WDM.
id11930, SUPUNIFI, UNIFISVR, UNIFISW18, UNIFOPT, UNIFQLIC, UNIFSW17, UNIFSW18, UNIFSW19, UNIFWGLIC, UNIFWKLIC