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Waters

Unable to process data in UNIFI after removing Microsoft hotfixes - WKB115183

Article number: 115183

SYMPTOMS

  • Due to CRI-2516, Microsoft Service Stack Updates (SSU) were uninstalled from a UNIFI server
  • After removal, users are unable to process existing analyses or create analysis methods or analyses

ProcessError.png

  • After enabling Verbose level logging in UNIFI, several "Unable to load DLL 'Lzrw3.Unmanaged.dll': The specified module could not be found" errors appear  in the WatServiceHost.log file on the server.

ENVIRONMENT

  • UNIFI v1.9.4 Server
  • Windows Server 2012 R2

CAUSE

Visual C++ 2017 Runtime Library corruption

FIX or WORKAROUND

  1. Repair the Visual C++ 2017 Runtime library from Programs and Features.
  2. If repair fails, reinstall the Visual C++ Runtime library (download link https://go.microsoft.com/fwlink/?LinkId=746572).

ADDITIONAL INFORMATION

Logged as CRI-2698

id115183, SUPUNIFI, UNIFISVR, UNIFISW18, UNIFOPT, UNIFQLIC, UNIFSW17, UNIFSW18, UNIFSW19, UNIFWGLIC, UNIFWKLIC

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