AAO Service error in Analyst after upgrading to version 1.6.3 on Windows 7 - WKB12311
Article number: 12311
SYMPTOMS
- AAO Service Error
- No communication to ACQUITY Classic system
- Computer upgraded to Windows 7 64 bit
- Analyst software upgraded to 1.6.3
- Found: ACQUITY drivers v1.23b installed
ENVIRONMENT
- AB Sciex Mass Spectrometer
- Analyst 1.6.3
- Windows 7 64 bit
- ACQUITY Classic UPLC system
CAUSE
Incorrect ACQUITY UPLC drivers installed for the version of Analyst and Windows operating system.
FIX or WORKAROUND
- Remove ACQUITY UPLC drivers version 1.23b.
- Install appropriate drives for ACQUITY Classic UPLC system from the Waters Driver Pack 4 media or download.
- Install Waters Driver Pack 4 Analyst Update.
ADDITIONAL INFORMATION
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