Error message "The user is not a valid NuGenesis user on SDMS Server" when logging in to SDMS Browser or when using SDMS Upload in LMS - WKB88996

SYMPTOMS

• Error message "The user is not a valid NuGenesis user on SDMS Server" while logging in via SDMS Project Browser in NuGenesis LMS
• The same user can log in to SDMS and SDMS WebVision successfully
• The same message may appear when using the SDMS Upload function in NuGenesis LMS documents
• LDAP login 

ENVIRONMENT

• NuGenesis 9
• NuGenesis 8

CAUSE

Use of a special character in the network password

FIX or WORKAROUND

Do not use special characters in the password for LDAP credentials.

ADDITIONAL INFORMATION

Which characters are supported for use in LDAP passwords in NuGenesis SDMS?