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The archive bit is not being reset on files captured by the NuGenesis Archive Agent - WKB7620

Article number: 7620

SYMPTOMS

  • Files are not properly captured by NuGenesis SDMS
  • "ResetArchiveBit" failures appear in the SDMS Archive Agent's activity log file

ENVIRONMENT

  • NuGenesis 8 SDMS SR2
  • NuGenesis 8 SDMS FR1
  • NuGenesis 8 SDMS SR1

CAUSE

The NuGenesis RPC service user does not have permission to change the attributes of files.

FIX or WORKAROUND

  1. Identify the NuGenesis RPC service user.
  2. Log in to the machine where the files are stored and browse to the shared folder.
  3. Open the Properties page of the shared folder and click the Security tab.
  4. The NuGenesis RPC service user should be listed on this tab and have, at a minimum, Read and Write permissions on the folder.
    • Delete permissions are necessary if the files should be deleted by NuGenesis Data Management.
  5. Add the service user to this list, grant Read and Write permissions, and propagate this permission to all subfolders.
  6. Repeat steps 1 through 5 for all shared folders that will be scanned by the NuGenesis Archive Agent.

ADDITIONAL INFORMATION

Adding the NuGenesis RPC service account to a Domain Administrators group is not recommended. This group membership gives the account full control over all shared files/folders by default, on all machines, which is a security risk. Limit the service account to only the permissions it needs: Read, Write, and, optionally, Delete on the shared folders that are to be scanned by NuGenesis.

Remove the READ-ONLY attribute on all folders, including subfolders.

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