Error "Invalid username or password" appears when users log in to NuGenesis SDMS with an LDAP-enabled account - WKB75871

SYMPTOMS

• Error "Invalid username or password" appears when users log in to NuGenesis SDMS with LDAP-enabled account
• Users can log in to Windows using same username and password without error 
• Users can log in to NuGenesis SDMS with non LDAP-enabled account (NGPROJMGR)

ENVIRONMENT

• NuGenesis 9 SDMS
• NuGenesis 8 SDMS
• LDAP authentication is active in NuGenesis SDMS

CAUSE

The LDAP settings in NuGenesis are configured with a disabled user or an invalid password. 

FIX or WORKAROUND

1. Log in to NuGenesis.
2. Right-click the server entry under Projects > Master List, and click Properties.
3. Click the Authentication Settings button.
4. Update the Username and Password fields with a valid user. 
5. Click the Test button to verify that LDAP settings are correct. 
6. Click OK, OK. 

ADDITIONAL INFORMATION