NuGenesis UnifyPS does not print without a Windows user account logged in to the machine - WKB71182

SYMPTOMS

• NuGenesis UnifyPS printers are correctly configured 
• UnifyPS is set up to run as a service, and it captures correctly when a Windows user is logged in 
• When the Windows user on the UnifyPS server is logged out or their Windows session is in a disconnected state, UnityPS does not work correctly
• Print jobs are not being captured in SDMS, and .PSL files are being left behind in the UnifyPS queue folder

ENVIRONMENT

• NuGenesis 8 

CAUSE

Defect CRI-728 was filed to track this issue. 

FIX or WORKAROUND

1. Remain logged in to the UnifyPS server 24/7. 
2. Disable any auto log out function. 

ADDITIONAL INFORMATION