Error "System.OutOfMemoryException was thrown" appears when editing sections in NuGenesis LMS - WKB69989

SYMPTOMS

• The following error message appears when editing document sections in NuGenesis LMS:
  • Exception of type 'System.OutOfMemoryException' was thrown

ENVIRONMENT

• NuGenesis 8 LMS
• NuGenesis 8 ELN

CAUSE

Unknown

FIX or WORKAROUND

Set the "PrestartExcelAndKeepAliveForEdit" registry key to FALSE as per article WKB55896.

ADDITIONAL INFORMATION

Out-of-memory errors on the NuGenesis LMS server will also be reported to the clients when they occur. In order to effectively diagnose this problem, first obtain this information:

• Memory usage of the eln.exe process(es) at the time of the error. Either take a screenshot of Task Manager or use the VMMap tool from Microsoft to get a memory snapshot of ELN.exe.
• Memory usage of the NuGenesis LMS server at the time of error. Look in Task Manager for java.exe. There will be three such processes on an LMS server: one for the LMS Server service, one for the LMS Job Manager, and one for the LMS Job Scheduler. Typically, the java.exe process for the LMS Server will have a much higher memory usage than java.exe for the Job Manager and Scheduler. Take a screenshot of this process in Task Manager, or use the VMMap tool.
• The LMS server's log file from the time of the error.