Skip to main content
Waters

The NuGenesis Archive Agent's log file is not archived into the database, and the AA is not archiving files - WKB66464

Article number: 66464

SYMPTOMS

  • The NuGenesis Archive Agent's activity log file occupies several GB on the disk
  • The log file does not show evidence of the AA entering a refresh cycle
  • The AA is not archiving files

ENVIRONMENT

  • NuGenesis 8 SDMS
  • NuGenesis 9 SDMS

CAUSE

Unknown

FIX or WORKAROUND

Restart the NuGenesis RPC service.

ADDITIONAL INFORMATION

 

Not able to find a solution? Click here to request help.