Error "Can't reach this page" appears in Internet Explorer when browsing to SDMS WebVision - WKB64423

SYMPTOMS

• The following error message appears when browsing to SDMS WebVision:
  • Can't reach this page
    • Make sure the web address is correct
    • Search for this site on Bing
    • Refresh the page
• The message "Page cannot be displayed" appears in Internet Explorer when loading the WebVision site
• The SDMS Web Server's Hostname, used in the WebVision URL, cannot be contacted by name using Ping or any other method from the local PC  
• The IP address of the SDMS Web Server responds using Ping
• People can connect to Vision from other PCs using the same WebVision URL

ENVIRONMENT

• NuGenesis 9 SDMS
• NuGenesis 8 SDMS

CAUSE

The DNS server doesn't have an entry for the SDMS Web server.

FIX or WORKAROUND

• Contact the IT department to have the DNS server's records updated so that it can resolve the SDMS Web server's name to an IP address.
• A short-term fix is to modify the hosts file on the client machine so that it has an entry for the SDMS Web server. This solution is not recommended for long-term use because the Web server's IP address may change due to DHCP lease expiration.
  1. Open Notepad with Admin rights.
  2. Click File > Open and browse to: C:\Windows\system32\drivers\etc\hosts.
  3. Add a new line to the end of the file. Type the server's IP address, a space, and the server's hostname. Save and close the file.

ADDITIONAL INFORMATION