Error "PerformProjBackup failed" appears in the NuGenesis Archive Agent log file - WKB59046

SYMPTOMS

• No Empower data is archived into NuGenesis

ENVIRONMENT

• NuGenesis 9 SDMS
• NuGenesis 8 SDMS
• Empower 3

CAUSE

The Empower user, as specified in the Archive Template Request Line, does not have the “Alter Any Project” or the “Backup Project” privileges.

FIX or WORKAROUND

In Empower, assign the appropriate privileges to the user.

ADDITIONAL INFORMATION

The following messages appear in the Archive Agent's log file "Drive:\Program Files (x86)\NuGenesis 8.0\AA\NGSDMS80AAActivity.log":
 

Message........: 2018-12-18 14:05:43: Beginning execution of archive request 1.
Message........: 2018-12-18 14:05:43: Server: NUG, Project: Empower, Template: EmpServer.
Message........: 2018-12-18 14:05:44: Archive scan with no files archived for command id 1. {"NUG","Empower","EmpServer"} {"Waters Corp.","Empower-3 Projects","0"}.{Summary : (Total Scanned Files = 0)(Start Time = 12/18/2018 2:05:43 PM)(End Time = 12/18/2018 2:05:44 PM)(Total Time = 0h 0m 1s)}.
"E ","2018/12/18 02:05:47 PM ","-2147220896 ","-2147220896 ","-2147220896Exception from HRESULT: 0x80040260 ","Waters.SDMS.WindowsService ","clsEmp2PreProc ","BackupProjectTK ","1 ",""
"E ","2018/12/18 02:05:47 PM ","-1 ","-1 ","PerformProjBackup failed.  ","Waters.SDMS.WindowsService ","clsEmp2PreProc ","PerformPreProcess ","1 ",""
"E ","2018/12/18 02:05:47 PM ","-1 ","-1 ","error in Remote PreProcess method ","Waters.SDMS.EmpowerDAProxy ","clsMillPreProc ","PerformPreProcess ","1 ",""
"E ","2018/12/18 02:05:47 PM ","-1 ","-1 ","PreProcessor call failed for the remote server: WB-EMP-SRV ","Waters.SDMS.EmpowerDAProxy ","clsMillPreProc ","PerformPreProcess ","1 ",""
Message........: 2018-12-18 14:05:47: EMC: PerformPreProcess error.
Message........: 2018-12-18 14:05:50: Archive scan with no files archived for command id 1. {"NUG","Empower","EmpServer"} {"Waters Corp.","Empower-3 Projects","0"}.{Summary : (Total Scanned Files = 0)(Start Time = 12/18/2018 2:05:47 PM)(End Time = 12/18/2018 2:05:50 PM)(Total Time = 0h 0m 3s)}.
Message........: 2018-12-18 14:05:50: Next scheduled runtime for archive request 1 is 2018-12-18 14:06:32.