Error "Login to Millennium service failed" appears in the NuGenesis Archive Agent log file - WKB59019

SYMPTOMS

• No Empower data is archived into NuGenesis 8 SR-2

ENVIRONMENT

• NuGenesis 8 SDMS
• NuGenesis 8 Data Adapters Release 3 HF2
• Empower 3
   

CAUSE

The Empower database is down.

FIX or WORKAROUND

Start the Empower database.

ADDITIONAL INFORMATION

The following messages appear in the Archive Agent log file "Program Files (x86)\NuGenesis 8.0\AA\NGSDMS80AAActivity.log":

Message........: 2018-11-21 10:36:34: Beginning execution of archive request 1.
Message........: 2018-11-21 10:36:34: Server: NUG, Project: Empower, Template: EmpClient.
"E ","2018/11/21 10:36:49 AM ","-1 ","-1 ","Login to Millennium service failed. ","Waters.SDMS.WindowsService ","clsEmp2PreProc ","ValidateInputs ","1 ",""
"E ","2018/11/21 10:36:49 AM ","-6 ","-6 ","Input Validation failed. ","Waters.SDMS.WindowsService ","clsEmp2PreProc ","PerformPreProcess ","1 ",""
"E ","2018/11/21 10:37:04 AM ","-1 ","-1 ","error in Remote PreProcess method ","Waters.SDMS.EmpowerDAProxy ","clsMillPreProc ","PerformPreProcess ","1 ",""
"E ","2018/11/21 10:37:04 AM ","-1 ","-1 ","PreProcessor call failed for the remote server: WB-EMP-CL ","Waters.SDMS.EmpowerDAProxy ","clsMillPreProc ","PerformPreProcess ","1 ",""
Message........: 2018-11-21 10:37:04: EMC: PerformPreProcess error.
Message........: 2018-11-21 10:37:04: Archive scan with no files archived for command id 1. {"NUG","Empower","EmpClient"} {"Waters Corp.","Empower-3 Projects","0"}.{Summary : (Total Scanned Files = 0)(Start Time = 11/21/2018 10:36:34 AM)(End Time = 11/21/2018 10:37:04 AM)(Total Time = 0h 0m 30s)}.
Message........: 2018-11-21 10:37:04: Next scheduled runtime for archive request 1 is 2018-11-21 10:40:42.
 

Another possible cause for this error message is described in the article Error "Login to Millennium service failed" appears in the NuGenesis SDMS Archive Agent log - WKB26457.