Cannot configure a NuGenesis SDMS archive template for Empower 3 projects - WKB50944

SYMPTOMS

• When selecting "Waters Corp. Empower-3 Projects 0" in the SDMS Archive Template Builder, no error messages appear, but some information is missing:
  • The Language drop-down list contains only "N/A"
  • The Empower-specific metadata tags do not appear in the Metadata Mapping list
• The Empower server list does not appear in the drop-down list on the Advanced tab of the template
• The template builder appears to hang, or becomes unresponsive, when loading the project exceptions list

ENVIRONMENT

• NuGenesis 9 SDMS
• NuGenesis 8 SDMS
• Empower 2
• Empower 3

CAUSE

1. The Empower Toolkit DLLs are not registered on the remote machine
2. The file "NGaCommonLib.dll" is not present in the NuGenesis common files folder on the remote machine

FIX or WORKAROUND

1. Run the following commands on the Empower machine in a Command Prompt with admin rights (assuming the default install path for the Empower client):
   1. C:\Windows\syswow64\regsvr32.exe C:\Empower\Bin\MillServices.dll
   2. C:\Windows\syswow64\regsvr32.exe C:\Empower\Bin\MilTk.dll
2. Check for NGACommonLib.dll in the Common Files folder for SDMS.  The path for that folder is given in the registry:
   • HKEY_LOCAL_MACHINE\Software\Wow6432Node\NuGenesis Technologies Corp.\NuGenesis\Installed Apps\NgCommFilesDir
   • Note that in rare cases the keys NgCommFilesDir and NGRootDir may point to paths on different drives.  Normally these two keys should point to the same drive, but if they are distinct, then the path to check is the path in NgCommFilesDir
3. If NGACommonLib.dll is not present in the path specified in NgCommFilesDir, then copy the DLL from a known-good path on another machine into NgCommFilesDir
4. In the SDMS Archive Template Builder, reselect the VPR. The template builder will reconnect to the Remote half of the data adapter and it should now populate the language list, the metadata tags, and the server list.

ADDITIONAL INFORMATION