Error "IIS Server is not available" when logging in to NuGenesis LMS - WKB49283

SYMPTOMS

• The following message appears when logging in to the LMS client:
  • IIS Server is not available.
  • Please contact the support desk or system administrator.
  • Do you want to exit?
  • (Cancel button allows you to change the IIS Path)
• In the IIS Manager tool on the LMS server, both the LMSApplicationPool and the Default Web Site are stopped
• Neither the application pool nor the website can be started

ENVIRONMENT

• NuGenesis 8 LMS
• NuGenesis 8 ELN

CAUSE

Two system services are stopped.

FIX or WORKAROUND

Open a command prompt with administrator privileges and run the following commands:

• net start WAS
• net start W3SVC
• net start NetTcpActivator
• sc.exe config WAS start= auto
• sc.exe config W3SVC start= auto
• sc.exe config NetTcpActivator start= auto

ADDITIONAL INFORMATION