NuGenesis SDMS Archive Agent error message "Rollback: Performing rollback for . . ." - WKB49103

SYMPTOMS

• No files are captured by NuGenesis
• In the Archive Agent log file, the following error messages appear:

Message........: DATE TIME: ExecuteMacroCommand: Could not restore the pending file (E:\Program Files (x86)\NuGenesis 8.0\TE_TEMP\70BCEC7E430FDD604B05978D9C591FB8). This file will not be archived.
Message........: DATE TIME: Rollback: Performing rollback for E:\Program Files (x86)\NuGenesis 8.0\TE_TEMP\5F5750854EC851FA7A31BA8A43A7678B.
Message........: DATE TIME: Rollback: Performing rollback for E:\Program Files (x86)\NuGenesis 8.0\TE_TEMP\54E70D504ABFC99846D607B17EC40000.
Message........: DATE TIME: Rollback: Performing rollback for E:\Program Files (x86)\NuGenesis 8.0\TE_TEMP\AD365FA946DEE923E707B99A24481319.
Message........: DATE TIME: Rollback: Performing rollback for E:\Program Files (x86)\NuGenesis 8.0\TE_TEMP\70BCEC7E430FDD604B05978D9C591FB8.
Message........: DATE TIME: ExecuteTemplateCommand: The group is rolled back because of errors.

ENVIRONMENT

• NuGenesis 9 SDMS
• NuGenesis 8 SDMS

CAUSE

All available space was used on the system's hard drive before all files from the group being captured by the AA could be copied to TE_TEMP. 

FIX or WORKAROUND

None. The File Capture system will attempt to capture the instrument data in subsequent runs. 

ADDITIONAL INFORMATION

If the FC server frequently runs out of space, the hard drive where the TE_TEMP folder is configured may need to be increased in size.