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Printing to NuGenesis UNIFY printers is very slow due to anti-virus software - WKB48284

Article number: 48284

SYMPTOMS

  • Printing a report to a NuGenesis UNIFY print is very slow, often more than 5 minutes for a report

ENVIRONMENT

  • NuGenesis 8 SDMS
  • Anti-virus/anti-malware software with a real-time-scanning component is installed and active on the UNIFY print machine

CAUSE

The anti-malware software is scanning the temporary files used by UNIFY and increasing the processing time of the UNIFY printer.

FIX or WORKAROUND

  1. Change the anti-malware software's configuration so that it does not scan the following directories:
    1. Drive:\Program Files (x86)\NuGenesis 8.0\Temp
    2. Drive:\Program Files (x86)\NuGenesis 8.0\TE_TEMP

ADDITIONAL INFORMATION

 

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