Cannot print reports from Jasco Spectra Manager or Seikagaku Wellreader software to NuGenesis UNIFY - WKB47945

SYMPTOMS

• Reports that are printed from the following applications do not appear in NuGenesis WebVision:
  • Jasco Spectra Manager
  • Seikagaku software for Wellreader
• If the UNIFY printer queue window is open, a print job appears in the queue, but it is cancelled within seconds
• Error messages appear in the Windows Event Logs in the Application log:
  • Event ID 101, Source: UNIFY 8.0
  • "NGUI.DrvDocumentEvent.HandleRawJob failed"
  • "NGUI.HandleRawJob: AbortDoc failed, rc = 6"

ENVIRONMENT

• NuGenesis 8 SDMS

CAUSE

These applications print reports in the "RAW" format. UNIFY is written to handle print jobs in the "EMF" format, so it cancels the "RAW" job and requests a reprint in the EMF format. The applications do not print the report in EMF format.

FIX or WORKAROUND

• Install the applications and the NuGenesis UNIFY printer on a 32-bit machine and use it to print reports.

OR

• Print reports from these applications to an intermediate format such as PDF, and then print the file to UNIFY.

ADDITIONAL INFORMATION