Error "Invalid Product Code in the Activation file" when activating licenses in NuGenesis LMS - WKB478

SYMPTOMS

• The error message "Invalid Product Code in the Activation file" appears when trying to activate the NuGenesis 8 Base License from the LMS client

ENVIRONMENT

• NuGenesis 8 SR1
• NuGenesis 8 FR1
• NuGenesis 8 SR2

CAUSE

The NuGenesis 8 Base License must be activated through SDMS Administrator.

FIX or WORKAROUND

1. Log in to an SDMS Administrator client.
2. Expand Projects > Master and select the appropriate server.
3. Right-click the server entry and click Manage Licenses.
4. Use the Server License Manager window to activate the Base License.

ADDITIONAL INFORMATION