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Users are prompted to open or save NGX files when opening records in NuGenesis 8 SDMS WebVision - WKB47700

Article number: 47700

SYMPTOMS

  • Internet Explorer prompts the user to open or save an NGX file when clicking on a record in WebVision:
    • "Do you want to open or save Filename.ngx?"
  • After clicking Open, the file incorrectly attempts to open in Adobe Acrobat:
    • "Acrobat could not open 'Filename.ngx' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)."

ENVIRONMENT

  • NuGenesis 8 SDMS

CAUSE

The Internet Explorer security settings are set too high for the WebVision site's security zone, and Adobe Acrobat is incorrectly registered as the application for the .NGX file type.

FIX or WORKAROUND

  1. Open Internet Explorer.
  2. Click Tools.
  3. Click Internet Options.
  4. Click the Security tab.
  5. Click Trusted sites.
  6. Set the security level on the Trusted Sites zone to Medium-low.
  7. Run the following program on the Start menu or the Start screen: NuGenesis 8.0 > Register SDMS MIME Type.

And/or do the following:

  1. Open Server Manager (Windows 2012 Server).
  2. Select Local Server.
  3. Set IE Enhanced Security Configuration to Off.

ADDITIONAL INFORMATION

 

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