Error: "Error in deserializing body of reply message for operation 'getData'" appears when using a NuGenesis Smart Builder form - WKB32516

SYMPTOMS

• The following error message appears when using a NuGenesis Smart Builder form:
  • The action failed to be performed! Error in deserializing body of reply message for operation 'getData'.
• The form action involves a SQL query on a database
• The same action in the same form works on a database with a smaller set of records, or if the form's SQL query is edited to match a smaller set of records

ENVIRONMENT

• NuGenesis 8 LMS
• NuGenesis 8 Smart Builder

CAUSE

The number of records that match the query exceed the "maxRequestLength" setting in the Smart Builder configuration.

FIX or WORKAROUND

1. Set the "maxRequestLength" parameter in the configuration file for NuGenesis Smart Builder as per article wkb208569

ADDITIONAL INFORMATION

Without this tag in the FormDesign.dll.config file, the .NET Framework uses a default value for the maxRequestLength limit, and the limit is usually reached when the database query matches more than 2000 records.