Some user properties in NuGenesis LMS are erased after a user account is synchronized from SDMS - WKB28734

SYMPTOMS

• The Phone, Fax, and Room properties of a user account are erased in NuGenesis LMS after changes are made to the equivalent account in NuGenesis SDMS.
• The audit trail report shows that the change was made by the "System Administrator" user.

ENVIRONMENT

• NuGenesis 8 SDMS
• NuGenesis 8 LMS
• NuGenesis 8 ELN

CAUSE

A defect in the software.

FIX or WORKAROUND

1. Defect CRI-19 was filed for this issue
2. Restore the user properties in LMS:
   • In LMS User Management, open the audit trail report for each affected user account to see the prior values for Phone, Fax, and Room.
   • Type the prior values for Phone, Fax, and Room for each affected user account.
   • Click Save.

ADDITIONAL INFORMATION

This issue most commonly occurs when user accounts are disabled in SDMS, often as a prelude to deactivating LMS user licenses.