The NuGenesis SDMS Data Management Module does not start on new installation of SDMS 9.x File Capture components - WKB258674

SYMPTOMS

• The Data Management Module does not start in the NuGenesis Service Configuration Console (SCC)
• The Auto IQ log file for the SDMS File Capture components is clean; no errors or warnings

ENVIRONMENT

• NuGenesis SDMS 9

CAUSE

One or more DLL files were not registered at the time of installation.

These files are specific to SDMS File Capture Component: NgArMSLObs.dll; NGSDKObjects.dll; NGDMCore.dll; NGRestoreCore.dll; and NGArchiveAgentDll.dll

FIX or WORKAROUND

1. Stop the NuGenesis RPC service.
2. Register the DLLs in a command prompt with Admin rights:
   • C:\Windows\syswow64\REGSVR32.exe "C:\Windows\SysWOW64\NGarmslobs.dll"
   • C:\Windows\syswow64\REGSVR32.exe "C:\Windows\SysWOW64\NGSDKObjects.dll"
   • C:\Windows\syswow64\REGSVR32.exe "C:\Windows\SysWOW64\NGRestoreCtrl.ocx"
   • regasm.exe "Drive:\Program Files (x86)\Waters\NGSDMS\Common Files\NGDMCore.dll" /codebase /verbose
   • regasm.exe "Drive:\Program Files (x86)\Waters\NGSDMS\Common Files\NGArchiveAgentDll.dll" /codebase /verbose
3. Restart the NuGenesis RPC service.
4. Log in to the SCC to check whether the Data Management Module will start.

ADDITIONAL INFORMATION

Some are c++ assemblies (registered using regsrv32.exe) and others are .NET assemblies (registered using regasm.exe).

Use the regsvr32 from C:\Windows\SysWow64; first navigate to that folder in command prompt (Run as Administrator).