SDMS Administrator fails to install when using the NuGenesis 9.3 Bundle installer - WKB258061

SYMPTOMS

• NuGenesis SDMS Administrator is selected for installation by the bundle installer
• The installation process appears to finish, and the bundle installer requests a reboot
• After the reboot, SDMS Administrator is not installed
• The installation log file, C:\ProgramData\Waters\NuGenesisBundle\Logs\sdms_adminstrator.log, shows a result code of -3

ENVIRONMENT

• NuGenesis 9.3

CAUSE

Unknown; possibly missing domain information for the NuGenesis RPC service in the Bundle installer setup.

FIX or WORKAROUND

1. Restart the Bundle installer and specify a username, password, and domain for the NuGenesis RPC service when prompted by the installer.
2. If the installation process still fails, manually install SDMS Administrator from the NuGenesis ISO file.

ADDITIONAL INFORMATION