File names with '%' characters in the C:\ drive prevent the NuGenesis RPC service from moving files out of TE TEMP - WKB24169

SYMPTOMS

• The NuGenesis RPC service is running and iles remain in the TE_TEMP folder
• Restarting the NuGenesis RPC service does not resolve the issue
• Setting the logon account for the RPC service to LocalSystem does not resolve the issue
• The RPC service's NG80RPCShadowServer.exe processes in Task Manager appear to stop and get re-started

ENVIRONMENT

• NuGenesis 8 SDMS
• NuGenesis 9.1 SDMS

CAUSE

Files are in the root folder of the C: drive and have the % character in the name.

FIX or WORKAROUND

1. Delete all non-essential files in the C:\ folder
2. Restart the NuGenesis RPC service

ADDITIONAL INFORMATION

Defect CRI-3 has been filed for this issue.

For a UNIFY client, two NG80RPCShadowServer.exe processes are expected when the NuGenesis RPC service is running.  For a File Capture server, there may be 1 to 4 processes, depending on the status of the four modules in the SCC Manager.