How to reinstall the printer "Waters Image Writer" for NuGenesis LMS - WKB20576

OBJECTIVE or GOAL

Re-install the Waters Image Writer printer for the NuGenesis LMS client—when the printer is deleted or not installed.

ENVIRONMENT

• NuGenesis 9 LMS
• NuGenesis 8 LMS
• NuGenesis 8 ELN
• Vision Publisher 7.1

PROCEDURE

• For NuGenesis 9 and NuGenesis 8 LMS (FR1 or SR2):
  1. Open a command prompt with Administrator privileges.
  2. Set the directory to the LMS client's installation path, typically Drive:\Program Files (x86)\Waters\NuGenesis LMS\Waters Image Writer.
  3. If the printer is still present, then run these programs, in the displayed order, to uninstall the printer:
     • srvinst_x64.exe uninstall
     • setupdrv.exe uninstall
  4. Run these programs, in the displayed order, to re-install the printer:
     • srvinst_x64.exe install
     • setupdrv.exe install
     • Creon.Dragon.WIWConfig.exe LMSPortrait 200 230 300 300
  5. The installation process does not display any messages.
  6. Open Control Panel > Devices and Printers, and check for the printer "Waters Image Writer".
  7. Open the Services control panel (Start > Run > services.msc) and look for the service "VPDAgent". This service must be present, started, and logged in as LocalSystem.
• For NuGenesis 8 ELN SR1:
  1. If the printer is still present:
     • Open the Control Panel \ Printers and Faxes, select Waters Image Writer, right-click the printer and click Remove or Delete
  2. Browse to the ELN client's installation path, typically Drive:\Program Files (x86)\Waters\NuGenesis ELN\Waters Image Writer.
  3. Run the program setupdrv.exe. The program will copy the necessary files to the system folders and display a message box with the result of the install process. The success message is "The Waters Image Writer printer has been installed and is now available from all of your applications."
• For Vision Publisher 7.1:
  1. If the printer is still present:
     • Open the Control Panel \ Printers and Faxes, select Waters Image Writer, right-click the printer and click Remove or Delete
  2. Browse to the ELN client's installation path, typically Drive:\Program Files\Waters\Vision Publisher\Waters Image Writer.
  3. Run the program setupdrv.exe. The program will copy the necessary files to the system folders and display a message box with the result of the install process. The success message is "The Waters Image Writer printer has been installed and is now available from all of your applications."

ADDITIONAL INFORMATION