NuGenesis SDMS Archive Template Builder does not start - WKB20526

SYMPTOMS

• The Archive Template Builder program does not start when a user clicks to edit, or create, an archive template in SDMS Administrator
• NuGenesis Restore Error may appear; "Unable to Create Activity Project Entry! Please see Log File for Restore Summary"
• The Archive Template Builder window does not open

ENVIRONMENT

• NuGenesis 9 SDMS
• NuGenesis 8 SDMS

CAUSE

A NuGenesis program file, NGACommonLib.dll, was not installed and registered during the SDMS Administrator client installation.

FIX or WORKAROUND

1. Look for the following file on the client:
   • NuGenesis 8: Drive:\Program Files (x86)\NuGenesis 8.0\Common Files\NGACommonLib.dll
   • NuGenesis 9: Drive:\Program Files (x86)\Waters\NGSDMS\Common Files\NGACommonLib.dll
2. If the file is not in that directory, copy the file from a NuGenesis server or client at the same Service Release level to the Common Files folder
3. Register this file in a Command Prompt with Admin rights:
   • NuGenesis 8: C:\Windows\syswow64\regsvr32.exe "Drive:\Program Files (x86)\NuGenesis 8.0\Common Files\NGACommonLib.dll"
   • NuGenesis 9: C:\Windows\Microsoft.NET\Framework\v4.0.30290\regasm.exe "Drive:\Program Files (x86)\Waters\NGSDMS\Common Files\NGACommonLib.dll" /codebase /verbose
4. If NGACommonLib.dll fails to register, or if it is registered but the issue persists, then register the following 3 files in a Command Prompt with Admin rights:
   • C:\Windows\syswow64\regsvr32.exe "C:\Windows\syswow64\NgArMSLObs.dll"
   • C:\Windows\syswow64\regsvr32.exe "C:\Windows\syswow64\msflxgrd.ocx"
   • C:\Windows\syswow64\regsvr32.exe "C:\Windows\syswow64\mscomct2.ocx"

ADDITIONAL INFORMATION