NuGenesis UNIFY print processing is delayed or slow - WKB18656

SYMPTOMS

• Print a report to UNIFY
• Print job processing is slow or delayed due to document size and content
• UNIFY login screen is slow to appear

ENVIRONMENT

• NuGenesis 9 SDMS
• NuGenesis 8 SDMS

CAUSE

A defect in the UNIFY print driver, in combination with the structure of the printed report, results in slow processing.

FIX or WORKAROUND

1. Contact Waters NuGenesis Support to obtain a hotfix for UNIFY
2. Include the NuGenesis service release or feature release number with your request
3. Defect CRI-587 was filed to fix this issue in NuGenesis 9

ADDITIONAL INFORMATION

All NuGenesis SDMS Auto IQs that check the UNIFY printer driver DLLs will record a failure after the hotfix is applied.

An example from NuGenesis 8 SDMS SR2:

• File name: C:\Windows\system32\spool\drivers\x64\3\NG80uium.dll
• Version: 0.3.0.0
• Size: 39936
• Result: Failed :->
• CRC mismatch error
• Expected  CRCvalue is cf59f083 H

• File name: C:\Windows\system32\spool\drivers\x64\3\NG80pdum.dll
• Version: 0.3.0.0
• Size: 18944
• Result: Failed :->
• CRC mismatch error
• Expected  CRCvalue is b177cbef H