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How to enable debug logging in NuGenesis 8 SDMS - WKB1033

Article number: 1033

OBJECTIVE or GOAL

Enable debug logging in NuGenesis 8 SDMS software—in order to provide detailed information to Waters Support regarding a technical issue with SDMS.

ENVIRONMENT

  • NuGenesis 8 SDMS
  • Windows 7 32-bit or 64-bit, Windows Server 2008 R2 SP1 64-bit, Windows Server 2012 64-bit (only for NG8 SR2)

PROCEDURE

  1. Copy the attached registry files (*.reg.txt) to the machine.
  2. Double-click the "FULL" file appropriate for your OS: 32-bit or 64-bit.
  3. Windows prompts you to confirm the import of the registry keys from the file. Click OK to the prompts.
  4. Restart the NuGenesis software (usually the NuGenesis RPC 8.0 service, or SDMS Administrator, or NuGenesis Preview, or the NuGenesis VISION Server service).
  5. Reproduce the issue.
  6. Import the "Remove_Debug_Logging" file appropriate for your machine.
  7. Restart the NuGenesis software.
  8. Collect the log files per the table below and send them to Support for analysis.

ADDITIONAL INFORMATION

SDMS debug logs are separate from the normal application logs, such as the Archive Agent's activity log file. The debug logs are written in the same directory as the executable of the debugged component. Consult the table below for the file names and locations of the debug logs for each SDMS component.

Please see "How to enable debug logging for NuGenesis 8 SDMS SDK applications" for instructions on debugging in non-NuGenesis applications that make use of the SDMS SDK.

SDMS component Location File name
Web Server Drive:\Program Files (x86)\NuGenesis 8.0\Application Server ng80wv*.log
Template Builder Drive:\Program Files (x86)\NuGenesis 8.0\PM ng80tplm*.log
SDMS Administrator Drive:\Program Files (x86)\NuGenesis 8.0\PM NG80PM*.log
RPC Service C:\Windows\SysWOW64 NG80ShadowServer.log
RPC Service Drive:\Program Files (x86)\NuGenesis 8.0\RPC NG80RPCShadowServer*.log
RPC Service Drive:\Program Files (x86)\NuGenesis 8.0\RPC NG80RPCService*.log
Report Extractor   ng80rptext*.log
Program Executor Drive:\Program Files (x86)\NuGenesis 8.0 ng80exec*.log
UNIFY C:\Windows\SysWOW64 NG80Edvo*.log
UNIFY C:\Windows\SysWOW64 ng80mshl*.log
UNIFY C:\ ng80print.log
Preview Drive:\Program Files (x86)\NuGenesis 8.0\UV ng80prev*.log
Preview Drive:\Program Files (x86)\NuGenesis 8.0\UV ng80ipvw*.log
Password Cache   ng80ult*.log
Password Cache   ng80pwcache*.log
Location Manager Drive:\Program Files (x86)\NuGenesis 8.0\UV ng80locm*.log
Data Retention Service   NG80DRS*.log
Client Vision Drive:\Program Files (x86)\NuGenesis 8.0\UV ng80rept*.log
OSM Service Drive:\Program Files (x86)\NuGenesis 8.0\RPC\Plugins NG80OSMWSGSrv*.log

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