How to enable debug logging in NuGenesis 8 SDMS - WKB1033

OBJECTIVE or GOAL

Enable debug logging in NuGenesis 8 SDMS software—in order to provide detailed information to Waters Support regarding a technical issue with SDMS.

ENVIRONMENT

• NuGenesis 8 SDMS
• Windows 7 32-bit or 64-bit, Windows Server 2008 R2 SP1 64-bit, Windows Server 2012 64-bit (only for NG8 SR2)

PROCEDURE

1. Download the attached registry files (*.reg.txt) to the machine
2. Double-click the "FULL" file appropriate for your OS: 32-bit or 64-bit
3. Windows prompts you to confirm the import of the registry keys from the file. Click OK to the prompts
4. Restart the NuGenesis software (usually the NuGenesis RPC 8.0 service, or SDMS Administrator, or NuGenesis Preview, or the NuGenesis VISION Server service)
5. Reproduce the issue
6. Import the "Remove_Debug_Logging" file appropriate for your OS: 32-bit or 64-bit
7. Restart the NuGenesis software
8. Collect the log files per the table below and send them to Support for analysis

ADDITIONAL INFORMATION

SDMS debug logs are separate from the normal application logs, such as the Archive Agent's activity log file. The debug logs are written in the same directory as the executable of the debugged component. Consult the table below for the file names and locations of the debug logs for each SDMS component.

Please see "How to enable debug logging for NuGenesis 8 SDMS SDK applications" for instructions on debugging in non-SDMS applications that make use of the SDMS SDK.

¹These files will be redirected to "%localappdata%\Windows\Syswow64" if the group policy "User Account Control: Virtualize file and registry write failures to per-user locations" is enabled.