"ACQUITY Console Client has stopped working" in MassLynx - WKB87161

SYMPTOMS

• After putting the PC on the customer's domain, when launching the ACQUITY Console, the following message windows appear:
  • ACQUITY Console Client has stopped working
  • Unhandled exception has occurred in your application...Unable to load DLL 'SecurityLogon.dll'.  The specified module could not be found.

• Confirmed that ML IQ passed and that the SecurityLogon.dll file actually exists in the C:\MassLynx folder.

ENVIRONMENT

• MassLynx SCN 985 Rev B

CAUSE

Unknown; likely something isolated to the customer's domain settings or group policies

FIX or WORKAROUND

Restore the PC to a Windows Restore Point before putting the PC on the domain.

ADDITIONAL INFORMATION