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Error: Object reference not set to an instance of an object from ACQUITY Console - WKB742

Article number: 742

SYMPTOMS

  • Opening the ACQUITY Console generates error:

ENVIRONMENT

  • MassLynx 4.1 SCN 873
  • Windows 7
  • ACQUITY UPLC
  • ICOPs 1.5

CAUSE

  • The "Object reference not set to an instance of an object" error is usually caused by a failure to register ACQUITY instrument control software.

FIX or WORKAROUND

 

  1. Run the StopACQUITYProcesses.cmd from "C:\Program Files (x86)\Waters Instruments\Bin"

  2.  Insert the ICOP 1.5 media disc into the PC

  3. Browse the contents of the DVD to find ICSCompanionSetup.exe

  4. Copy ICSCompanionSetup.exe directly to the C drive.

  5. Open a command prompt (via Windows Start menu --> Run--> cmd)

  6. Chang directories from the C:\Users directory to C: by using this command: cd ..

  7. Type in this command and then hit enter:  ICSCompanionSetup.exe /v"SKIP=TRUE"

  8. Reopen MassLynx and the MS console to test.

ADDITIONAL INFORMATION

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