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MS goes to Standby mode when running IntelliStart - WKB55201

Article number: 55201

SYMPTOMS

  • Instrument goes to Standby mode when using Sample Tune and Method Development
  • The inlet method OK indicator light is red

ENVIRONMENT

  • Xevo TQ MS
  • Xevo TQD
  • Xevo TQ-S
  • Xevo TQ-S micro
  • Xevo TQ-XS

CAUSE

The inlet is not ready, and the shutdown method is configured to shut down on an "Inlet Fatal Error".

FIX or WORKAROUND

Option 1 is to get the inlet into a ready state:

  1. Ensure that all components are on and show no red lights.
  2. Reset the "LC communications" on the inlet method.
  3. Confirm that the inlet method OK indicator light is green.

Option 2 is to disable the "Inlet Fatal Error" shutdown configuration:

  1. Open the shutdown settings.
  2. Click the Configure Error Shutdowns button.

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  1. Clear the check box next to "Inlet fatal error".

clipboard_ed827a000a5046e840494ed1f293bd6d4.png

 

ADDITIONAL INFORMATION

 

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