ACQUITY Sample Manager is not making injections in MassLynx - WKB51893

SYMPTOMS

• Queue does not pause
• Status shows "Waiting on Injection"
• Injection is never made

ENVIRONMENT

• ACQUITY UPLC
• ACQUITY Sample Manager
• MassLynx

CAUSE

Bad communications or slow computer connection

Loose or bad inject start event cable

FIX or WORKAROUND

1. Ensure the event cable going to the I/O phoenix connector is securely attached (replace if necessary)
2. Close MassLynx and the MS Console.
3. Power-off all ACQUITY modules.
4. Reboot the PC.
5. Once the PC reboots, power-up all modules.
6. Once all modules boot up, open MassLynx.

ADDITIONAL INFORMATION