Skip to main content
Waters

Problem opening MassLynx files using Windows 10 - WKB49128

Article number: 49128

SYMPTOMS

  • Cannot open MassLynx files (e.g., OpenLynx Browser files) through Diversity Browser
  • When you browse for other folders, in the "Look in" box in the Open window appears a "Server Busy" error

ENVIRONMENT

  • MassLynx 4
  • MassLynx 4.1
  • MassLynx 4.2
  • Windows 10

CAUSE

An old MassLynx 4.1 version is being used. MassLynx 4.0 and MassLynx 4.1 are not supported on Windows 10.

FIX or WORKAROUND

Use MassLynx 4.2 released for Windows 10.

ADDITIONAL INFORMATION

Only MassLynx 4.2 is supported with Windows 10. Older versions are supported with the Windows version detailed in their release notes.

Not able to find a solution? Click here to request help.