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Multiple errors installing MassLynx 4.1 SCN 937 on a desktop and laptop - WKB4149

Article number: 4149

SYMPTOMS

  • Error: Unable to write to file/folder during installation
  • Unable to open projects after software installation
  • Installer asks for Administrator credentials during installation
  • Found: Desktop PC has Windows 7 Enterprise
  • Found: Laptop PC has Window 10

ENVIRONMENT

  • MassLynx 4.1 SCN 938
  • Windows 7 Enterprise
  • Windows 10

CAUSE

MassLynx 4.1 is not supported on Windows 10 or Windows 7 Enterprise.

FIX or WORKAROUND

  1. Remove MassLynx from PC.
  2. Install supported operating system: Windows 7 Professional 64 Bit Service Pack 1.
  3. Reinstall MassLynx.

ADDITIONAL INFORMATION

The revisions of MassLynx 4.1 compatible with Windows 7 are only supported on Window 7 Professional 64 Bit Service Pack 1. MassLynx 4.1 is not supported on Window 7 Enterprise, Windows 8, or Windows 10.

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