IntelliStart Sample Tune and Develop does not start; it says "initializing fluidics" but then nothing happens on SQD2, TQD, Xevo TQ MS, Xevo TQD, Xevo TQ-S, Xevo TQ-S micro or Xevo TQ-XS - WKB25998
Article number: 25998
SYMPTOMS
- Combined flow is selected in IntelliStart Sample Tune and Development
- There is LC and fluidics flow
- The bottle selection on the tune page and IntelliStart are the same, and the flow state for both is set to combined
- In IntelliStart there is a warning triangle on flow state in IntelliStart setup parameters: "Please ensure that the inlet is configured" (this is normal)
ENVIRONMENT
- ACQUITY I-Class UPLC
- IntelliStart
- SQD2
- TQD
- Xevo TQ MS
- Xevo TQD
- Xevo TQ-S
- Xevo TQ-S micro
- Xevo TQ-XS
CAUSE
Communication issue with the console
FIX or WORKAROUND
- Exit the tune page, inlet editor, the console, and MassLynx.
- Run the StopProcess.exe or StopAcquityProcesses.cmd or StopMassLynxProcess.cmd from C:\Waters Instruments (x86)\Waters Instruments\Bin\
- Wait at least 30 seconds in between running these commands if more than one is being executed.
- Open MassLynx.
- Open the Tune page, the inlet editor, and then the console.
- Start the fluidics from the tune page.
- Open IntelliStart and start Sample Tune and Development.
ADDITIONAL INFORMATION