Error "Local area connection conflicts with the instrument LAN assigned to 192.168.0.1\n\t\t\t\t" when running ACQUITY system - WKB232182

SYMPTOMS

• ACQUITY LC-MS system stops when sample plate moves between ACQUITY Sample Organizer and ACQUITY Sample Manager
• Error seen in Console:
  "Local area connection conflicts with the instrument LAN assigned to 192.168.0.1\n\t\t\t\t
   Please run the DHCP configuration address to choose an alternative address"

ENVIRONMENT

• MassLynx
• Empower
• ACQUITY UPLC I-Class Sample Manager - Flow Through Needle
• ACQUITY UPLC H-Class Sample Manager - Flow Through Needle
• ACQUITY UPLC Sample Manager
• ACQUITY UPLC Sample Organizer

CAUSE

Conflict with the IP address - maybe with internal company network

FIX or WORKAROUND

1. Change the instrument LAN to the alternative IP address 172.16.0.1, 255.255.0.0.

2. Change the IP address on the Instrument LAN network card.

3. Open the DHCP wizard from
   C:\Program Files (x86)\Waters Instruments\Waters DHCP Server Configuration.exe. (MASSLYNX)
   X:\Empower\Instruments. (EMPOWER)

4. In the DHCP Server Configuration window, choose Server > Configuration Wizard and select the alternative IP address 172.16.0.1. 

5. Follow the instructions and reboot the PC when directed.

6. Reboot the ACQUITY modules and the mass spectrometer. 

ADDITIONAL INFORMATION