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Waters

"Generic Instrument COM Server" error 800401F3 when starting data acquisition in MassLynx for ACQUITY Arc with PDA - WKB20933

Article number: 20933

SYMPTOMS

  • Error message when starting acquisition:

Waters Generic Instrument COM Server.
Detector Method Getting CLSID failed with error 800401F3
Invalid class string

Error800401F3.jpg

ENVIRONMENT

  • ACQUITY Arc system
  • ACQUITY Arc 2998 PDA detector
  • MassLynx SCN 925

CAUSE

ACQUITY Arc 2998 PDA detector incorrectly configured as "ACQUITY PDA"

FIX or WORKAROUND

Ensure that the detector is configured as "2998" in the inlet editor.

ADDITIONAL INFORMATION

When scanning for instruments, the Arc 2998 is found and can be selected and controlled, even when incorrectly configured as ACQUITY PDA. The error message appears only when starting an acquisition.

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