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Error "The update is not applicable to your computer" when trying to install KB2999226 for Deployment Manager fix during inlet configuration - WKB20765

Article number: 20765

SYMPTOMS

  • The following message appears when opening the Deployment Manager to configure an ACQUITY inlet and install new ICOPS:
    Deployment Manager
    Before continuing with this installation, download and install the x64 or x86 Update KB2999226 from Microsoft's website.
    When you close this window, the set-up program will abort. 
  • Searched for the KB2999226 update and downloaded it from the Microsoft website
  • Installation of the hotfix failed with the following message:
    Windows Update Standalone Installer
    The update is not applicable to your computer.

ENVIRONMENT

  • MassLynx
  • Windows 7 Professional SP1
  • Lenovo x64-based PC (64-bit)

CAUSE

An incorrect version of the hotfix was selected.
The top "hit" on an internet search was the 32-bit (x86) version of the hotfix.

FIX or WORKAROUND

  1. Download the (x64) 64-bit version of hotfix KB2999226. 

https://www.microsoft.com/en-gb/download/details.aspx?id=49093

ADDITIONAL INFORMATION

Note: The Microsoft page for the 32-bit hotfix does not show the Windows version, but the 64-bit version does.

32-bit version:

clipboard_e9e71f8b1c3bd78b7d961a8a4781572bf.png

64-bit version:

clipboard_e16b0fcfcbe8d0c1a09519c5c308a5ec0.png

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