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Waters

Some ACQUITY UPLC modules are missing from the ACQUITY Additional Status tab in the Inlet Editor in MassLynx 4.1 - WKB19995

Article number: 19995

SYMPTOMS

  • Not all ACQUITY UPLC modules are displayed in the ACQUITY Additional Status tab in the Inlet Editor
  • All components are present in the ACQUITY Console

ENVIRONMENT

  • MassLynx 4.1 SCN 805
  • DP4SR1 (ICOP 1.65)

CAUSE

The ACQUITYSettings.xml file is corrupted.

FIX or WORKAROUND

  1. Close MassLynx and its associated windows.
  2. Run StopACQUITYProcesses.cmd from C:/Program Files (x86)/Waters Instruments/Bin.
  3. Change the name of or delete ACQUITYSettings.XML in C:/Program Files (x86)/Waters Instruments/Settings.
  4. Restart MassLynx.
  5. Open the Inlet Editor and confirm that all modules appear in the ACQUITY Additional Status tab.
  6. Open Console and ensure that all components are still present.

ADDITIONAL INFORMATION

 

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