"Server Busy" error occurs when starting MassLynx - WKB197972

SYMPTOMS

• A "Server Busy" error occurs when starting MassLynx

ENVIRONMENT

• MassLynx 4.1
• MassLynx 4.2
• Windows 10

CAUSE

MassLynx cannot find the inlet systems.

FIX or WORKAROUND

1. Exit MassLynx.

2. Double-click StopAcquityProcesses.cmd on the desktop.

If you cannot find it on the desktop, it is located in C:\Program Files (x86)\Waters Instruments\Bin\.

3. Turn off the main power for all inlet systems.

4. Turn on the main power for all inlet systems.

5. Launch MassLynx.

ADDITIONAL INFORMATION