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Waters

Error: "Data Buffer Overflow" messages in the console - WKB1462

Article number: 1462

SYMPTOMS

  • Sample list paused with Data buffer Overflow message from the PDA

ENVIRONMENT

  • MassLynx 4.1 SCN 940
  • ICOP's 1.60
  • ACQUITY PDA
  • Empower

CAUSE

  • Antivirus software is scanning during runs.

FIX or WORKAROUND

  1. Reset PDA communications in ACQUITY Console.
  2. Reboot the PC.
  3. Configure the antivirus software as recommended in the Driver Pack 4 Release notes:

Anti-virus considerations

If you are using real-time virus scanning, exclude the data system and instruments folders and sub-folders as shown below. Some real-time virus scanners can mistake normal data acquisition and instrument control for virus activity and thus interfere with proper operations. Full-system scans and live updates can be network-intensive, disk-intensive, and CPU-intensive, and they can also interfere with normal data acquisition. Schedule scans and updates for idle times when data acquisition does not occur.

Exclude these folders:

 For Empower 2 and Empower 3 installations, the Empower installation folder, usually "C:\Empower", and its sub-folders.

 For MassLynx installations,

 "C:\Program Files\Waters Instruments", and its sub-folders ("C:\Program Files (x86)\Waters Instruments" on 64-bit machines).

 the MassLynx installation folder, usually "C:\Masslynx", and its sub-folders.

 For standalone console software and other third party installations, "C:\Program Files\Waters Instruments", and its sub-folders ("C:\Program Files (x86)\Waters Instruments" on 64-bit machines).

Certain anti-virus program features like "intrusion prevention" and "tamper protection" can also interfere with normal operation. Disable these features as well.

ADDITIONAL INFORMATION

 


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