Console not responding, communications issues, data losses, "Insufficient disk space" error in Console Logs, or buffering delays due to System Restore point creation - WKB11952

SYMPTOMS

• Many or one of the following symptoms observed:
• Console not responding and associated errors
• MassLynx randomly crashes or loses communications and needs to be rebooted
• "Insufficient disk space" error in ACQUITY console logs.
• MassLynx windows temporarily frozen.
• Data acquisition has gaps, looks delayed or is buffered (then catches up).
• Server Busy Errors sometimes seen

ENVIRONMENT

• Windows
• MassLynx
• System restore point

CAUSE

Windows is creating a system restore point during data acquisition.

FIX or WORKAROUND

1. Do not create system restore points while acquiring MassLynx data.
2. Either create the restore points manually or set the automatic restore point creation to occur when data is not being acquired. (Usually company IT controlled.)
3. See article: How to disable the System Restore program in Windows - WKB15558

ADDITIONAL INFORMATION