"Waters ACQUITY SM Error: Instrument Not Found" message when opening MassLynx inlet method editor - WKB113390

SYMPTOMS

• "Waters Acquity SM Error: Instrument Not Found" message when opening MassLynx inlet method editor
• Unable to open ACQUITY console from MassLynx or standalone console
• ICS reload does not resolve issue
• Repopulating the DHCP server configurator does not resolve issue

ENVIRONMENT

• MassLynx

CAUSE

Possible corruption of ACQUITY xml files (possible issue with recently loaded Microsoft Windows 10 updates)

FIX or WORKAROUND

1. Remove modules from the inlet method editor configuration. Tools > Instrument Configuration > Configure > Set Pump and Sample Manager to NONE and remove Detectors.
2. Run "StopACQUITYProcesses.cmd" command script (C:\Program Files (x86)\Waters Instruments\Bin\StopACQUITYProcesses.cmd).
3. Delete or rename the following ACQUITY console.xml files in C:\Program Files (x86)\Waters Instruments\Settings: ACQUITYInstrumentConfig.xml, ACQUITYsettings.xml, and System.xml.
4. Restart the ACQUITY Console.
5. Reconfigure modules in the inlet method editor instrument configuration.

ADDITIONAL INFORMATION