MassLynx shows "Waiting for inlet start" on starting injection - WKB113385

SYMPTOMS

• Problem comes in Full security mode but not in a non-regulated mode
• MassLynx sample list randomly stops injecting and shows "waiting for inlet start"
• No error in inlet or in Windows Event Log
• The top and bottom of the sample list still shows "acquiring", and the sample list shows green

ENVIRONMENT

• MassLynx
• Xevo TQ-XS with PDA

CAUSE

Windows permission issues

FIX or WORKAROUND

1. Set Windows folder policies: Full control to MassLynx folder and Read, Write, and Execute rights to Project folder.
2. Configure Windows DCOM settings and add the users in POWER users group.
3. Exclude the MassLynx-related folders from antivirus scan.

ADDITIONAL INFORMATION