- Sample list analysis - inlet injects sample, but system does not start MS acquisition.
- Inlet Method Error message:
Failed to start Mass Spectrometer acquisition. Please ensure that the autosampler is correctly configured for contact start.
- MassLynx says "Waiting for inject start".
- Acquisition from Tune page starts correctly.
- Symantec 12.1.6
Antivirus software not configured correctly - Network Threat Protection stopping the MS comms.
FIX or WORKAROUND
- Turn off Network Threat Protection.
- Configure antivirus to exclude all MassLynx processes and communications.
See also article #1695: How to configure Symantec Antivirus software for MassLynx with screenshots