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Inlet injects, but MS does not start. Error: Failed to start Mass Spectrometer acquisition and Waiting for Inject Start status - WKB11009

Article number: 11009

SYMPTOMS

  • Sample list analysis - inlet injects sample, but system does not start MS acquisition.
  • Inlet Method Error message:
    Failed to start Mass Spectrometer acquisition. Please ensure that the autosampler is correctly configured for contact start.
  • MassLynx says "Waiting for inject start".
  • Acquisition from Tune page starts correctly.

ENVIRONMENT

  • MassLynx
  • LC/MS
  • Symantec 12.1.6

CAUSE

Antivirus software not configured correctly - Network Threat Protection stopping the MS comms.

FIX or WORKAROUND

  1. Turn off Network Threat Protection.
  2. Configure antivirus to exclude all MassLynx processes and communications.

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