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"Desolvation temperature failed to settle" error message on Xevo TQD during a sample run - WKB10918

Article number: 10918

SYMPTOMS

  • "Desolvation temperature failed to settle" error message
  • The MS method is not using positive/negative switching
  • The Tune file entered in the sample list is the same as the opened file in the Tune page
  • When the run stops, the temperature does not return to the setting in the Tune page
  • Rebooting the EPC does not resolve the issue

ENVIRONMENT

  • Xevo TQD

CAUSE

Unknown

FIX or WORKAROUND

Open and close the source door.

ADDITIONAL INFORMATION

 

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