Error "Failed to run Analytical Component Engine", loss of communications, and unusual behavior in MassLynx LCMS system - WKB108288
Article number: 108288
SYMPTOMS
- Error message: "Failed to run Analytical Component Engine"
- Sudden loss of communication
- Erratic behavior—sometimes the LC stack is there, sometimes not; some modules come and go after PC restart
ENVIRONMENT
- MassLynx
- ACQUITY UPLC
Xevo TQ-S
CAUSE
McAfee antivirus settings are affecting the User account (not Administrator account) and how the software is working. User account does not have the correct permissions.
FIX or WORKAROUND
Use supported antivirus software and give the user account permissions to access, read, write, and modify all files, folders, and processes associated with MassLynx.
ADDITIONAL INFORMATION
id108288, comms, MLYNX, MLYNXV41, SUPMM