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Headspace Control Option (HCO) 3.0 installation error: Product: Agilent 7697A Headspace Sampler - Installation operation failed - Cannot add Port: 80 to Windows firewall inbound exception list using Empower - WKB9911

Article number: 9911

SYMPTOMS

  • HCO 3.0 installation fails

ENVIRONMENT

  • Empower
  • HCO 3.0
  • Agilent 7697A Headspace Sampler

CAUSE

The 7697A requires that Port 80 is used and that the firewall service is enabled.

FIX or WORKAROUND

  1. Enable the Windows firewall service and attempt installation again.

ADDITIONAL INFORMATION

This issue will not occur in ICF 3.0 and above.

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